FAQ

ORDERS & PAYMENT

All orders are processed in Australian Dollars. Payments are processed via the secure Shopify Payments gateway or Paypal.

SHIPPING

Once your order has been received, it can take up to a week to be packed and posted, and then please allow 1 week (give or take a few days!) for delivery around Australia, and 2-3 weeks for international delivery.

Shipping costs depend on weight and size or the package, which is automatically calculated at checkout. 

International shipments may incur customs fees or import taxes, which are the responsibility of the customer.

At the moment, I'm not shipping to the UK because of all the extra rules that they have put in place, please see my instagram post about it here.

Please note that Edenki is not responsible for parcels that have been lost in transit,  where the incorrect address has been supplied, or when a parcel is sent back due to sitting in the post office for too long! If your parcel is sent back to me, I will contact you straight away. If you would like your order resent, the shipping fee will need to be paid again.

RETURNS & REFUNDS

I definitely want you to be happy with your items, and with my work.

If for some reason you are not, please get in contact with me at hello@edenki.com.au, and I will do my best to fix it!

If your item happens to have been damaged in transit, please let me know straight away and take a photo or two so I can share your heartbreak, I will replace or refund for you 💕

Please choose carefully, as I do not refund if you've just changed your mind.

DO YOU DO CUSTOMS?

I'm so sorry, I don't offer custom/commission work, I just don't have the time! 

IS {THIS BROOCH} COMING BACK?

Good question! My brooch-work is limited edition, I tend to stop when I get tired of making it, which tends to be anywhere between 50-200 pieces.

You can leave your email address in the "Notify Me!" box in the sold out product, and you'll be sent an email as soon as it has been restocked. I remove listings for items that aren't being made again.

Please check out the Archive to see my past brooch work.