FAQ

ORDERS & PAYMENT

All orders are processed in Australian Dollars. You can pay using a Credit Card via the secure Shopify Payments gateway, or via Paypal.

SHIPPING

I ship from Tokyo, Japan! Once your order has been received, it can take up to a week to be packed and posted, and then please allow 1-2 weeks for international delivery.

All orders include tracking. The shipping fee varies depending on the weight of your order - but to give you an idea of shipping & handling costs, it's between AUD$15-21.

International shipments may incur customs fees or import taxes, which are the responsibility of the customer.

Please note that Edenki is not responsible for parcels that have been lost in transit,  where the incorrect address has been supplied, or when a parcel is sent back due to sitting in the post office for too long! If your parcel is sent back to me, I will contact you straight away. If you would like your order resent, the shipping fee will need to be paid again.

RETURNS & REFUNDS

I definitely want you to be happy with your items, and with my work.

If for some reason you are not, please get in contact with me at hello.edenki@gmail.com, and I will do my best to fix it!

If your item happens to have been damaged in transit, please let me know straight away and take a photo or two so I can share your heartbreak, I will replace or refund for you 💕

Please choose carefully, as I do not refund if you've just changed your mind.

DO YOU DO CUSTOMS?

I'm so sorry, I don't offer custom/commission work, I just don't have the time! 

IS [THIS BROOCH] COMING BACK?

Good question! Most of my brooch-work has been limited edition so far, and while I've been trying to move away from that, I'm finding that I still have to list some designs as "Limited", simply because I'm using gorgeous but discontinued acrylics that I cannot purchase again!

So, if the brooch you're after is still listed in the shop, even if it says it's sold out, then it will be back! You can leave your email address in the "Notify Me!" box in the sold out product, and you'll be sent an email as soon as it has been restocked. I will remove listings for brooches that aren't being made again.

Check out the Gallery to see my past brooch work!